Booking Terms & Conditions
These Terms & Conditions govern the use of services provided by Aesthetics Central Clinic, including all bookings, consultations, treatments, and use of our online client system.
By booking an appointment, creating an account, or using our website, you agree to these terms.
Services Overview
Aesthetics Central Clinic provides non-surgical aesthetic treatments, skincare services, and consultations.
All services:
• Are subject to availability
• Require suitability assessment
• May be refused at Clinician discretion for safety reasons
Client Account & System
To access certain features (e.g. bookings, treatment history), you may be required to create a client account.
You agree to:
• Provide accurate, complete, and up-to-date information
• Keep login details secure
• Not share your account with others
We reserve the right to suspend or terminate accounts if misuse is suspected.
Medical Information & Consultations
Medical Information & Consultations
Clients must complete a consultation form before treatment.
You agree to:
• Disclose full and accurate medical history
• Inform us of any changes to your health
• Provide honest responses during consultations
Failure to disclose relevant information may result in:
• Cancellation of treatment
• Increased risk of complications
• Voiding of liability on our part
Booking System
Appointments can be made via:
• Online booking system
• Telephone
• In-clinic booking
By booking, you:
• Request a treatment slot (not a guaranteed procedure)
• Acknowledge treatments are subject to the Clinician’s approval
We reserve the right to:
• Reschedule or cancel appointments if necessary
• Adjust treatment duration or Clinician assignment
Deposits & Pre-payments
• A deposit is required to secure your booking
• Deposits are deducted from the final treatment cost
• Deposits are ONLY refundable if the the client decides not to proceed with the treatment at the time of consultation.
• Otherwise deposits are non-refundable, unless the law states otherwise.
Cancellations & No-Shows
We require at least 48 hours notice.
• Late cancellations will result in loss of deposit.
• No-shows will result in loss of deposit.
• Repeated missed appointments may result in account restrictions.
Pricing & Payments
• All prices are listed in GBP (£)
• Total payment can be made online or at the time of treatment.
• We reserve the right to change pricing at any time.
Treatment packages or courses:
• Must be used within the stated time-frame.
• Are non-transferable unless a written agreement is made.
Treatment Suitability & Refusal
We prioritise safety and ethical practice. We reserve the right to refuse treatment if:
• It is not clinically appropriate
• Medical risks are identified
• Expectations are unrealistic
• Client behaviour is inappropriate
Results & Expectations
You acknowledge:
• Results vary between individuals
• No guarantees are made regarding outcomes
• Multiple sessions may be required
Risks & Consent
All treatments carry potential risks and side effects.
By proceeding with treatment, you:
• Confirm informed consent
• Accept potential risks explained during consultation
Pre & Aftercare Responsibilities
You must follow all care instructions provided. Failure to do so may:
•Compromise results
•Increase risk of complications
•Limit eligibility for corrective treatment
Refunds & Complaints
Due to the nature of our services:
• Treatments are non-refundable once performed
• Dissatisfaction alone does not qualify for a refund
• We may offer reviews or corrections where appropriate
Complaints must be raised within a reasonable timeframe and will be dealt with accordingly. However, this does not guarantee a refund.
Loyalty Programs, Credits & Gift Vouchers
• Credits and vouchers are non-refundable
• Must be used before expiry date
• Cannot be exchanged for cash
We reserve the right to amend or withdraw promotions at any time.
Client Conduct
We maintain a safe and respectful environment.
We reserve the right to refuse service or terminate accounts for:
• Abusive or aggressive behaviour
• Harassment of staff
• Being under the influence of drugs/alcohol
Data Protection & Privacy
Client data is securely stored and processed in accordance with UK GDPR.
This includes:
• Personal details
• Medical history
• Treatment records
Data is used for:
• Providing services
• Safety and compliance
• Communication regarding appointments
• Promoting treatments/services
Online System Availability
We aim to ensure uninterrupted access to our booking system, however:
• We do not guarantee continuous availability
• Technical issues may affect bookings or access
• We are not liable for system downtime
Limitation of Liability
To the extent permitted by law, Aesthetics Central Clinic is not liable for:
• Indirect or consequential losses
• Dissatisfaction with aesthetic outcomes
Nothing excludes liability for:
• Personal injury caused by negligence
• Legal obligations under UK consumer law
Regulatory & Safety Standards
We follow industry best practices and may align with organisations (such as, Save Face) to promote safety and professionalism within the aesthetics industry.
Changes to Terms
We reserve the right to update these Terms at any time. Continued use of our services constitutes acceptance of updated terms.
Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
Changes to Terms
We reserve the right to update these Terms at any time. Continued use of our services constitutes acceptance of updated terms.
Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
